Topic: expired cards in paypal still come through to your new card

Viewing 6 posts - 1 through 6 (of 6 total)
  • March 19, 2021 at 15:46 #41400
    Musical Artizan
    Participant

    I paid for an upgrade and the first two attemps were rejected because the card was expired so i changed the card details the new one.now i have three transactions for the upgrade on my back account Who do i contact to get my money back

    March 19, 2021 at 20:57 #41401
    Zynewave
    Keymaster

    Hi. I can see all three transactions in my PayPal account, but the first two are marked as “pending” payment status with a “There is an open dispute associated with this transaction.” notification. The PayPal control panel does not allow me to refund these two transactions yet. Have you contacted PayPal about these two transactions? What are your options for these two transactions in your PayPal control panel?

    I will of course refund your purchases if the purchases are not cancelled by PayPal before they are marked as completed.

    March 21, 2021 at 17:32 #41407
    Musical Artizan
    Participant

    even though they are still marked as pending on paypal they have already come out of my main bank

    March 24, 2021 at 00:01 #41425
    Zynewave
    Keymaster

    The first two payments are still marked as “pending” on my PayPal panel. I’ve sent a message to PayPal support asking if there is a way we can cancel these two payments.

    March 24, 2021 at 14:22 #41431
    Musical Artizan
    Participant

    the payments have gone through now

    March 24, 2021 at 20:44 #41432
    Zynewave
    Keymaster

    The payments are now refunded. Please check your PayPal account to verify.

Viewing 6 posts - 1 through 6 (of 6 total)
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