Topic: Podium Install Problems

@Zynewave wrote:

Error message: ‘The older version of Zynewave Podium 1.64 cannot be removed. ‘

1.64? So you had installed 1.64 once, uninstalled, and then couldn’t reinstall?

If you look at the ‘add/remove programs’ control panel, is Zynewave Podium listed at the bottom?

I got that message on first install (new hard drive), so I uninstalled,rebooted, went to regedit and looked for instances of ‘Zynewave’ and ‘Podium’. Only found a few instances. Rebooted, tried a reinstall and the same error message again.

And no, it isn’t in the add/remove programs, either under Zynewave or Podium.

😕

@Zynewave wrote:

(new hard drive)

So this is a new Windows installation? Meaning that Podium was absolutely not on the system prior to the first installation that failed? Which Windows version?

Try installing when logged in as administrator.

Before installing, check that the “C:Program filesZynewave” folder is deleted, and that the “C:Documents and Settings[user]Application DataZynewave” folder is deleted (back up the Podium.ini setup file if you have customized Podium).

Windows XP Home was copied across from the old hard drive to the new hard drive with the Wstern Digital Data LifeGuard copy program that came with the 250GB drive.

Everything else-and I mean EVERYTHING else that was copied worked perfectly. I didn’t use the previous version of Podium on the new drive before I installed 1. 64. I have had Podium for over 6 months now (forget exactly how long) and successfully installed every update over the old version, and it always worked.

And yes, I did delete the folders in the two C: drive paths that you mentioned above.

@Zynewave wrote:

Try running the installer for the Podium version that was on your system before 1.64. If it detects ‘itself’ on the system it should present you with two options; ‘repair’ or ‘remove’.

I tried running the installer for Podium 1.63 and got the same error message: ‘The older version of Zynewave Podium 1.63 cannot be removed. ‘ It did not present me with two options; ‘repair’ or ‘remove’.

This is weird, in 17 years of using computers I have never had this happen. The software won’t install, there is no trace of Podium or Zynewave in the registry and there are no related files in the C: drive locations that you specified previously.

What now? 😕

@Zynewave wrote:

This is weird, in 17 years of using computers I have never had this happen. The software won’t install, there is no trace of Podium or Zynewave in the registry and there are no related files in the C: drive locations that you specified previously.

I haver never experienced anything like this either.

The installer tool I’m using is very basic, and only requires inputting a few file references and setting options. There is no real programming involved. It relies on the Microsoft Installer service which automates most of the installation logging in Windows.

You say you have removed all occurrences of Podium and Zynewave in the registry, but it can go a bit deeper than this. When I check my registry I see e.g. a PackageCode attribute in the Podium products group. The value of this PackageCode is present in e.g. …InstallerFeatures… and …InstallerUpgradeCodes… where there is no reference to neither Zynewave or Podium. It is possible that if these entries remains it will mess up a reinstall, although I’m surprised if this is the case.

Otherwise I’m running out of ideas. Perhaps it is a good idea to use a registry cleaner utility. I don’t have any experiences with these though.

Or you could reinstall Windows 😯

I’d rather stop using Podium than reinstall Windows-it would take ages to reinstall Windows, all my software and reauthorize all of my vsti’s .

I find it interesting that non of my other software stopped working! This sounds more like the old ‘blame windows’ routine. I have installed software on this setup of windows on the old hard drive, the new hard drive after the copy setup and continue to install and remove software as needed.

Podium is the ONLY one that won’t install.

I’m not using a reg cleaner-I’m not going to buy one just so that I can install one application that won’t install. I don’t trust them because they often make assumptions about what to do with reg. entries that they find. The net result being that often your system can get fubar’d and screwed up worse than if you had’nt used it.

Does anyone have more reasonable, constructive help that could get Podium working again? 🙄

@Zynewave wrote:

I’m not using a reg cleaner-I’m not going to buy one just so that I can install one application that won’t install. I don’t trust them because they often make assumptions about what to do with reg. entries that they find. The net result being that often your system can get fubar’d and screwed up worse than if you had’nt used it.

A quick search revealed at least one freeware alternative:
http://www.snapfiles.com/reviews/eusing-free-registry-cleaner/eusingregistry.html

As I said, I don’t have any experience with these types of programs, and like you I would not feel safe using one. But I would think it is more safe than removing keys manually with regedit.

If I used this util, what should I look for?
The problem can lie with the installer utility I’m using. I was considering upgrading to a more common tool, like Installshield, but that costs several hundred dollars. This is the first time I have heard of problems with the Podium installer.

@Zynewave wrote:

If I used this util, what should I look for?

I believe the utility presents a list of all problems it detected, before doing anything to the registry. If you see anything in this list with ‘installer’ or ‘upgrade’ in the name followed by a cryptic hex string, then that could be it.

It’s 4:30 AM here, eyes are getting heavy, so support is offline for the next 7 hours.

I did a full backup, downloaded the regcleaner and installed it. I checked all categories and let it scan. I then looked but could not see anything in this list with ‘installer’ or ‘upgrade’ in the name followed by a cryptic hex string.

Never the less, I had the cleaner repair all in the list. Rebooted, tried to install Podium 164. Nothing changed, same error message. Arrrggg!!! :frustrated:

What now, a refund? That’s the only solution that I can see right now. Damn… 🙁