Topic: Just upgraded to get "Sorry, this file could not be downloaded."

This topic contains 7 replies, has 2 voices, and was last updated by  Andy Forber 1 month ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • #38470

    Andy Forber
    Participant

    So i’ve just paid to upgrade and I cannot download any premium version of Podium! Is there a cooling off period or something I don’t know about?

    I’ve tried to download from the Downloads page as well as the receipt email.

    Any help is appreciated.

    #38472

    Andy Forber
    Participant

    edit: Have tried Chrome, Edge and IE.

    #38480

    Zynewave
    Keymaster

    Hi Andy. Can you try again now? My shopping-cart plugin had updated overnight and I needed to manually initiate a database update.

    #38490

    Andy Forber
    Participant

    Hiya, It’s still not working just yet. I have refreshed cache. Perhaps it’ll take a few hours to replicate over to the live site. I’ll try again later, failing that, tomorrow and let you know.

    #38498

    Zynewave
    Keymaster

    Give it another try. I found that the shopping-cart update had imposed restrictions on the download file paths. I’ve patched this now.

    #38499

    Zynewave
    Keymaster

    Hi Andy. My own tests show that the download links are working again now. Let me know if you still have problems.

    #38500

    Andy Forber
    Participant

    Thanks Frits. I’ll be able to give it another go tomorrow. Thanks again.

    #38515

    Andy Forber
    Participant

    Hi Frits, only just been able to give it another shot and we’re all set. Thanks!

Viewing 8 posts - 1 through 8 (of 8 total)

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