Topic: Podium won't open

This topic contains 24 replies, has 5 voices, and was last updated by  Mindicree 2 months ago.

Viewing 15 posts - 1 through 15 (of 25 total)
  • #36045

    Mindicree
    Participant

    I have been using Podium 3.2.7 for sometime now, but for some reason when I try to open it now, it does not open. It just puts up the startup logo, and then disappears. I’ve tried restarting my computer, repairing it with the installer, completely uninstalling and reinstalling, installing the more recent Podium 3.3, using both x86 and x64, but nothing works. I am using Windows 10 x64 with 8gb of RAM.

    • This topic was modified 5 months ago by  Mindicree.
    • This topic was modified 5 months ago by  Mindicree.
    #36048

    Zynewave
    Keymaster

    Most common reason for this behavior is that either the audio or MIDI drivers crashes when Podium tries to access them. Did you change your interfaces or update their drivers recently?

    You can bypass the driver initialization by temporarily renaming the Podium.ini file, so that Podium will start out without drivers configured. Enter the following line in a Windows Explorer address bar:

    %appdata%\Zynewave\Podium

    Rename the Podium.ini to something like Podium.bak and then try to start Podium again.

    #36054

    Mindicree
    Participant

    Sorry for the late response. I haven’t changed my interface since I got it mid-2017 (Focusrite Scarlette 2i4), however I haven’t updated the drivers for it since I got it. I just tried renaming Podium.ini to Podium.bak, but that doesn’t seem to solve the issue. Would you reccommend trying to update the drivers?

    #36055

    Zynewave
    Keymaster

    I’m surprised renaming Podium.ini didn’t work. If there is no Podium.ini file when Podium starts up it won’t initialize any drivers so updating your drivers should not solve this problem.

    Please try the following: Open the Windows Task Manager, start Podium, and watch the Task Manager apps list for the Zynewave Podium app. Does it disappear from the list after the logo splash screen disappears?

    Was the Podium.ini file recreated when you tried to start Podium again? If so, please email it to me.

    Have you updated your graphics card driver recently?

    #36061

    Mindicree
    Participant

    Yes, it does disappear after the logo pops up, and yes, the file was recreated. I tried emailing it to you through the contact part of the website, but it says this file type is not allowed. Do you have another email I can send it to? And no, I have not updated my graphics card recently.

    • This reply was modified 4 months, 4 weeks ago by  Mindicree.
    #36072

    Zynewave
    Keymaster

    You can send it to info at zynewave.com.

    #36074

    Mindicree
    Participant

    Alright, I have sent the email.

    #36082

    Mindicree
    Participant

    I put in the new Podium.ini file, but that doesn’t seem to work either. However, Podium free does seem to work (I already had it installed).

    #36116

    AOS74
    Participant

    I had the same problem a few weeks ago.
    In my case, I was using both the 3.3 beta and 3.2.7.

    I deleted something (a project or an arrangement or something else, I don’t remember exactly) in one of them, and when I went back to the other version it kept crashing right after the logo just like you described.

    I think I fixed it by creating a new project (or whatever it was) with the same name and save location as the deleted one.

    #36118

    Mindicree
    Participant

    That’s an interesting thought. I don’t remember deleting a project recently, but I’ll give that a check.

    #36121

    Mindicree
    Participant

    Ok, I found something very interesting. Instead of deleting a project, I moved my entire Project folder to Desktop and miraculously Podium opened, telling me something about how the default Project folder has not been configured. When I went through the steps to recreate the Project folder in Documents by default, it crashed again.

    When I deleted the newly created Project folder and skipped the steps to create a new one when running Podium again, I was able to load multiple Projects from Desktop successfully. This is definitely a great temporary fix while I finish up the project I was working on, but I hope this information helps to find a solution.

    #36124

    Zynewave
    Keymaster

    Thanks. It is possible that the crash is related to the default generated Podium documents folders. I’ve uploaded 3.3.0 beta5 in which I’ve added support for generation of crash dump files. With the new beta5 please try to reproduce the crash, and then look for a file named Podium3.3.0.dmp in the Podium setup folder. If you send this file to me, I’ll be able to jump right in to the source code where the crash occurred.

    #36195

    Mindicree
    Participant

    Sorry for the late response again. I have tried to recreate the crash again using Podium beta5 and 1. I cannot find the .dmp file anywhere and 2. While Podium does not crash anymore, any project I try to load from the default location says “Could not save file ‘[project name].pod’ File is inaccessible.”

    #36270

    Zynewave
    Keymaster

    I have uploaded a new beta6 which includes a revision to how Podium organizes the Zynewave Podium documents folder. The .dmp file will only be saved if you experience a crash, so let me know if you manage to reproduce the crash you experienced previously.

    any project I try to load from the default location says “Could not save file ‘[project name].pod’ File is inaccessible.”

    What is the path of the default location? Is it possible that the .pod file somehow has become read-only?

    #36507

    Mindicree
    Participant

    I don’t seem to get the crash, however it does seem a huge chunk of my file became read only, not just for Podium, but for my entire Documents folder. The default location for my podium project is my documents folder, as well as my project template, track templates, etc. and I can no longer save them. I found this isn’t just for Podium, but for my other programs as well like Word, I can’t save anything in my Documents folder.

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